Co-Managed IT
Your IT team isn't failing. It's drowning.
Two or three good people cannot staff a 24/7 help desk, run security operations, keep the backups honest, and still do the strategic work you actually hired them for. Co-managed IT is not a judgment about your team. It's an acknowledgment that the job has outgrown any team that size.
The Split
We take the grind. They keep the wheel.
We take
- The ticket queue, AI-first, around the clock
- After-hours coverage and the 2am alerts
- Security operations: EDR, monitoring, email security
- Backup management and restore testing
- Patching and license lifecycle
- Overflow and project surge capacity
Your team keeps
- Strategy and the technology roadmap
- Line-of-business applications and their vendors
- The business context nobody outside can have
- Budget ownership and priorities
- The interesting work that made them take the job
- Full visibility into everything we do, ticket by ticket
The split is yours to define, and it can move over time. Some teams hand us the help desk and keep infrastructure. Some keep the help desk and hand us security. We fit around your people, not the other way around.
The Real Pitch
We make your IT director look good.
To the CFO: predictable spend and a smaller total IT cost than the next two hires they were about to ask for. To the insurance carrier: MFA coverage, EDR, tested backups, and the evidence trail underwriters now demand. To the auditor: documentation that exists before anyone asks for it.
And to your IT people: no more nights, no more weekends, no more being the only person who can fix the thing. Teams that work with us stop burning out and stop quitting, which your IT director will tell you is worth more than the cost savings.
Start with the audit. It makes your team look proactive, not replaceable.
An outside security audit commissioned by your IT team reads as leadership to the board. Fee credited back if you engage us afterward.